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FAQS

Online shopping is quite confusing. So, we're here for you!

Sizing

Our shoes come in full sizes – size 5,6,7,8, 9

Please see size chart for insole measurements.

Size 5 – 22 cm

Size 6- 23 cm

Size 7 – 24 cm

Size 8 – 25 cm

Size 9 – 26 cm

 If a style’s sizing is running big or small, we will indicate it on the item’s description.

How to Shop

Browse through our different product categories. Trunk Show has everything you need for your next vacay – Clothes, Shoes, Bags and Travel organizers!

When you like an item, click on the ADD TO CART tab.

Review the items on your shopping cart by clicking on the Shopping Cart Icon on the upper right of your screen.

Click on CHECKOUT to complete your order

An order summary will be sent to your email address.

Payment

Payments can be made through:

Paypal

Bank deposit (Chinabank or BPI)

Bank and Paypal details will be sent together with the confirmation message after order has been placed.

For Bank deposits, please confirm your payment by sending us your deposit slip. Items will be shipped once payment has been made. 

Shipping

Free shipping for purchases that are P2000 above.

For orders below P2000, shipping fee is P100/ kilo.

Shipping fee will be added to total invoice.

For wholesale orders, shipping fee will be on collect from the client upon delivery. Please email us to avail of our wholesale and bulk prices.  

International Shipping

Trunk Show ships worldwide with several couriers such as FedEx, EMS and DHL.

 All international orders are shipped out of Manila, Philippines and are subject to shipping charges. Shipping charges already include delivery and import fees. Any additional local charges once your package reaches your country are not included. All international orders usually arrive within 7-14 working days after shipping date.

 Delivery

Please expect the item/s to arrive in:

2 -3 days if within Metro Manila
3-5 days if outside Metro Manila

The courier is a third party entity and at times, they do not pick up or deliver the items as scheduled. Although their logistics are our of our hands please be assured that we will continue to monitor your items if needed. If you do not receive your item within the days indicated above, kindly email us at trunkshowmanila@gmail.com so we can follow up from the courier

Clients may also request for the item’s tracking number so they can trace the status of their shipment from the courier’s website.

Store Pickups

Trunk Show can transfer PAID items to the branch of the client’s choice for pick up. Please allow 3-7 days for transfer.

Reservation

Due to limited stocks, items are reserved for 24 hours only after the order has been placed. However, if you wish to ask for an extension, kindly send us an email.

Sold Out

We regret that some items may become sold out upon placement of the client’s order. We will immediately return payments on paid items that are sold out. 

Item Exchange

Once you receive your goods, carefully check your purchases. 

If you have purchased the wrong size and would like to have it exchanged, please email us at trunkshowmanila@gmail.com within three (3) days of receiving the goods and you will be advised on how to send back the item/s.

Item/s must be returned within seven (7) days of purchase.

It must be unworn and unused with the original tags still attached; and must be in its original condition. Shoes must not have scratched soles.

Client shoulders the shipping fee for the returned item and for the item to be shipped in exchange. No free shipping will apply.

Sale items can not be exchanged.

Refunds

All merchandise has been carefully checked before shipping. The store follows a “No Refund” policy unless the wrong product has been delivered or if there is a factory defect. Merchandise valid for return may be exchanged at the price paid or a refund will be issued within three (3) days from the date of purchase/delivery.

Warranty      

We want you to have the best Trunk Show experience. Trunk Show will fix minor repairs for your items valid for one (1) month after purchase.

Wholesale

 If you are looking into buying wholesale or bulk, please drop us a line at trunkshowmanila@gmail.com and include the following details: Name, contact number, items you are interested in purchasing and quantity per item. We will give you a quotation as soon as we can.

Made-to-Order

If you would like to personalize our travel organizers with your own logo or have your own design produced,  email us the details ( item, size, quantity) at trunkshowmanila@gmail.com for a quotation.

Pullouts & Sponsorships

 For media pullouts and out other sponsorship requests, kindly email our marketing team at trunkshowmanila@gmail.com.

 Business Hours

 Trunk Show will reply to orders and inquiries during business hours which is :

Mondays to Friday 8am – 5pm.

Excluding non-working holidays.

Locations

You can view our complete collection at the following branches:

* 2nd Level, Trinoma Mall, North Edsa, Quezon City

(02) 900.51.09

* 2nd Level, Ayala Fairview Terraces,  Quezon City

(02) 907.64.38

0917.634.86.02

*3rd Level, Lucky Chinatown Mall, Binondo, Manila

(02) 9076829 

0917.634.58.38 

* 2nd Level, Urban Turf, Ayala Malls Vertis North, Quezon City

Security

Trunk Show takes every precaution to ensure our site is as secure as possible. Your privacy is important to us. Please note that all personal details will remain with trunkshowmanila.com. Your details will be kept on a private database for trunkshowmanila.com use only.

The answer to your questions could be right at your fingertips. Still can't find what you're looking for? Email us at trunkshowmanila@gmail.com and we will happily answer your queries within one business day.